Privacy Policy

Coast & Keys
Last updated: 21 October 2026

1. Introduction

Coast & Keys is a Perth-based short-stay property management and Airbnb co-hosting business.

We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, request a property assessment or engage with our services.

2. Information We Collect

Depending on your interactions with Coast & Keys, we may collect:

  • Your name, email address and telephone number.

  • Property addresses, locations, ownership information and property characteristics.

  • Information about your interest in short-stay accommodation and property management.

  • Details you provide through website enquiry forms, Facebook or Instagram lead forms, email or telephone.

  • Information necessary to provide property management, guest communication and related services.

  • Technical information collected through our website, such as browser information, cookies and website usage data.

We generally collect information directly from you or through platforms you use to contact us.

3. How We Use Your Information

We may use personal information to:

  • Respond to enquiries and communicate with prospective clients.

  • Assess the suitability and potential of properties for short-stay accommodation.

  • Prepare preliminary property assessments, market insights and management proposals.

  • Provide and administer our short-stay property management services.

  • Coordinate bookings, guest communication, cleaning and maintenance where relevant.

  • Maintain business records and improve our services.

  • Comply with applicable legal and regulatory obligations.

We do not use enquiry details to send unrelated promotional communications without an appropriate basis or consent.

4. Disclosure to Third Parties

We may share relevant information with trusted service providers where reasonably necessary to operate our business.

These may include website and enquiry platforms, property management software providers, booking platforms, payment providers, cleaning and maintenance contractors, and professional advisers.

Platforms we use or may use include Squarespace, Meta (Facebook and Instagram), Airbnb, Hospitable and PriceLabs.

We do not sell personal information to third-party advertisers.

5. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored electronically using reputable third-party business systems and cloud services.

We retain personal information only for as long as reasonably necessary for our business purposes or as required by law, and take reasonable steps to securely delete or de-identify it when no longer required.

6. Overseas Processing

Some third-party technology providers may store or process information outside Australia.

Where overseas processing occurs, we take reasonable steps appropriate to the circumstances to protect personal information and comply with applicable legal obligations.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the user experience.

Third-party platforms may also collect information in accordance with their own privacy policies.

You can manage cookies through your browser settings and any consent controls available on our website.

8. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

To make a request, contact us using the details below.

9. Privacy Enquiries and Complaints

If you have questions or concerns about how we handle personal information, please contact us.

We will review privacy complaints and respond within a reasonable timeframe.

If you remain dissatisfied, you may be able to raise your concern with the Office of the Australian Information Commissioner, where applicable.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology or legal obligations.

The current version will be published on our website.

11. Contact Us

Coast & Keys
Perth, Western Australia
Email: hello@coastandkeys.com.au
Website: https://www.coastandkeys.com.au/